FAQ

Welcome to Yoshi Markets. You can register with Yoshi Markets in three simple steps:

Once you have created a username and password on the Yoshi Markets platform, you will need to provide the following information:

Anyone who is over 18 years of age and meets the eligibility conditions can register with Yoshi Markets.

Completing the form from your side takes 4-5 minutes. After your submission, we will take up to 3 business days to complete your registration process. You will be notified about your onboarding status on your registered email.

Your documents may be getting rejected due to any of the below reasons:

  • Image is of poor resolution: The image should be minimum 300 DPI resolution
  • Image contains glares or reflections
  • All the corners of the uploaded or scanned document are not visible: Upload an image that has been taken from a distance with all corners of the document clearly visible, as shown below.

If you still face challenges in uploading your documents, scan the QR code displayed on the registration page (or displayed alongside) to continue registration from your cell phone.

While your login credentials are highly secure, you can further secure your account using the Two Factor Authentication (2FA). We support 2FA via Google Authenticator. To set up Google Authenticator, follow the below steps:

  • Download the Google Authenticator app from the App Store or Google Play
  • On Yoshi Markets Trading portal click on Profile
  • Under Settings, click on ‘Add 2FA’ and opt for Authenticator App

To change your password at any time, follow the below steps:

  • Click on your profile at the top right corner of the Portal
  • Select “Change Password”
  • On the page displayed, enter your old password, and new password and confirm

You can reset your password by following the below steps:

  • Click ‘Reset Password’ on the login page of the trading platform
  • Enter your registered email address and submit
  • The password reset link will be sent to your email
  • Note that the password reset link will be available for 1 hour
CONNECT WITH US
Contact information
For any queries regarding the registration on our Trading Platform, connect with us using any of the below channels for any assistance.
PHONE SUPPORT

Call us (9AM-6PM; Mon-Fri)
+971 2 2455300

WHATSAPP US

Chat with us on WhatsApp
+971 52 825 2339

TELEGRAM CHAT

Get support on Telegram
@yoshimarketssupport